Customer Support

Terms & Conditions of Use

BannerEnvy Policies

At BannerEnvy, we strive to provide our customers with the best shopping experience, product quality, and customer service.
Our policies are our guidelines to how we do business. Specific policy details can be reviewed by clicking through the links below.


Here is a short summary of the more detailed Policy pages:

Return Policy – At BannerEnvy, we want you to be completely satisfied with your purchase. Whether your banner arrived damaged, or you notice a typo or other error, please contact us right away at 1-855-FOR-ENVY.

Shipping Policy - BannerEnvy uses United Parcel Service as our preferred shipping company. All banners shipped FREE via UPS Ground within the contiguous (lower 48) United States. BannerEnvy also offers UPS 2nd Day Air Service at an additional cost.

Turnaround Policy - Your event is important, so BannerEnvy wants to get your special custom banner into your hands as quickly as possible. Our standard production turnaround is 2 business days from the time your order is received.

Terms and Conditions Of Use - We stand behind our products and strive to provide you with the best quality banner printing possible. We will make any reasonable effort to correct any issues if they arise to your satisfaction.

Privacy Policy - We will never share, rent, or sell any of your information. We will do our very best to keep your information safe and secure.



Return Policy

Banner Returns

If there is a problem with your order, please contact our Customer Service department right away at 1-855-FOR-ENVY. We may ask you to e-mail us a photo of the issue (wrong banner, spelling, damage, wrong color) for us to use in resolving your issue.


There’s an error on my banner.

We do not guarantee any exact color matching or color print. Slight color variations shall be considered normal and acceptable and will not be considered production mistakes. We use our professional expertise to get the best color from each banner we print.

Please be sure to double-check all information, photographs and colors before you submit your order. BannerEnvy cannot be responsible for any supplied typographical errors. Please note we are not responsible for mistypes, spelling and grammar errors and we do not proof or check your copy for mistakes or accuracy.

If it’s an error we made, we’ll gladly reprint and ship that for you, free of charge.

My banner arrived damaged.

We'll work with UPS to find out what happened. In the meantime, we can reprint it for you, free of charge.


Shipping Policy

BannerEnvy uses United Parcel Service as our preferred shipping company. All banners shipped FREE via UPS Ground within the contiguous (lower 48) United States. BannerEnvy also offers expedited service using UPS 2nd Day Air at an additional cost.

Shipping Times: UPS Super Saver and Ground shipments are dependent on the zip code entered at checkout. Please reference the shipping chart for approximate shipping times to your location. (Note: All shipping times begin after your banner order has been printed, finished and packaged.)

UPS Delivery: Please note you must enter a valid street address. UPS will not deliver to P.O. Boxes, APO or FPO addresses.

Shipping Guarantee: BannerEnvy cannot guarantee delivery by a specific date. Please allow sufficient time for production and shipping to make sure you have your banner when you need it. BannerEnvy also offers 2-day expedited shipping.

Tracking Your Order: Once your order ships, a tracking number will be sent to you via e-mail. You can check the delivery status of your order at any time by going online at

Canada and International Shipping

Currently, BannerEnvy does not ship to Canada or to International locations.


Turnaround Policy

We know your event is important, so BannerEnvy wants to get your special custom banner into your hands as quickly as possible. Our standard turnaround is 2 business days from the time your order is received. Orders received before 8 am EST will be part of that business day's production schedule. Orders placed after 8 am EST will become part of the following business day's production schedule.

For example, a banner order received at 6 pm EST on a Monday will ship from our facility on Wednesday. Weekend orders placed anytime on a Saturday or Sunday will ship on Tuesday.

Frequently Asked Questions

Can I put a rush on my banner? Yes! At checkout, choose the expedited option for the size banner you wish to order. Expedited orders are produced in 24 hours and shipped via UPS 2nd Day Air service. Please contact us at 1-855-FOR-ENVY if you have any questions regarding a rush order.

How do I track my order? Once your order is placed, you will receive an e-mail from BannerEnvy confirming its production status. Once your order ships, an e-mail will be sent by UPS with your order’s tracking number.


Terms and Conditions of Use

1. Terms

Welcome to the website. By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

2. Use License

a. You are granted a non-exclusive, non-transferable, revocable license to use the website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. copy, print, republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Site or any content and materials retrieved therefrom; use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  2. attempt to decompile or reverse engineer any software contained on website;
  3. remove any copyright or other proprietary notations from the materials; or
  4. transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

4. Service Marks is our service mark or registered service mark or trademark. Other product and company names mentioned on the Site may be trademarks of their respective owners.

5. Disclaimer

The materials on are provided "as is". makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

6. Limitations

In no event shall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on, even if or a authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

7. Revisions and Errata

The materials appearing on could include technical, typographical, or photographic errors. We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. does not warrant that any of the materials on its website are accurate, complete, or current. may make changes to the materials contained on its website at any time without notice. does not, however, make any commitment to update the materials. We may make changes to the features, functionality or content of the website at any time.

8. Links has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by of the site. Use of any such linked website is at the user's own risk.

9. Site Terms of Use Modifications may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

10. Governing Law

Any claim relating to the website shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

11. Indemnification

You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.


Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.